Shipping & Returns
We offer a range of domestic and international delivery methods, so you can select the delivery method that most suits your needs. In order to keep the costs of our shipping options as low as possible, all postage and packing charges are based on weight.
We endeavour to dispatch all orders within 2 business days of receipt. Please note that UK Bank Holidays and other holidays relating to the closure of Post Office braches may result in a short delay.
Domestic Shipping Options
Standard Delivery (1st Class Signed For) - Order would be expected to arrive within 1-2 working days of dispatch.
Economy Delivery (2nd Class Recorded) - Order would be expected to arrive within 2-3 working days of dispatch.
Please note that if your Standard or Economy order has not arrived within these times, your order may still be in transit. Standard and Economy delivery cannot be reported as lost with the delivery company until 10 working days have elapsed.
International Shipping Options
Standard International Delivery - Order would be expected to arrive within 3-7 working days of dispatch.
This delivery method is not tracked. Estimated delivery times may be subject to delays at Customs. International deliveries cannot be reported as lost with the delivery company until 21 working days have elapsed.
Please note that FITE Games customers are responsible for any customs charges or import duties payable on receipt of international packages. If a package is refused by the consumer, or returned due to non-payment of any charges or duties, or the provision of an incorrect address, any charges incurred by FITE Games in shipping and recovering the package may, at our discretion, be deducted from any refund later given for the order.
- Products can be returned for any reason within 14 days of the initial purchase.
- Faulty goods, or goods damaged before receipt by the customer, can be returned within 30 days of the initial purchase.
- Any return postage costs will be paid by the customer for unwanted items.
Please contact us if you need to arrange a return.
Cancellations / Order Amendments
You can cancel or amend any order before it has been dispatched, please contact us to do so. Please note that alterations may result in a delay in dispatching your order. If your order has been already been dispatched, please follow our returns process (and contact us as above).