Shipping and Returns

We currently offer a limited range of domestic and international delivery methods as we complete the setup of the online store. In time we hope we can expand on this to provide a wider variety of different shipping options.

We aim to dispatch all orders within 2 working days.

Please note that we use Royal Mail as our courier in almost all instances, and this service may be affects by Bank Holidays in the UK.

Domestic Shipping Options
Economy Delivery – Order would be expected to arrive within 3 – 5 working days of dispatch. This is our only current domestic shipping option within the UK and is not tracked.

Please note that if your Economy order has not arrived within this time, your order may still be in transit. Economy delivery cannot be reported as lost with the delivery company until 10 working days have elapsed. If you have any questions regarding a delivery, please contact us.

International Shipping Options
Standard Airmail – Estimated delivery times from dispatch:

Western Europe: 5 working days
Eastern Europe: 7 working days
Worldwide: 10 – 14 working days
This delivery method is not tracked. Estimated delivery times are provided by our postal services, and packages can take longer to arrive, or may be subject to delays at Customs.

Please note that if your International order has not arrived within this time, your order may still be in transit. International delivery cannot be reported as lost with the delivery company until 25 working days have elapsed. If you have any questions regarding a delivery, please contact us.

Please note that FITE Games customers are responsible for any customs charges or import duties payable on receipt of international packages. If a package is refused by the consumer or returned due to non-payment of any charges or duties, or the provision of an incorrect address, any charges incurred by FITE Games in shipping and recovering the package may, at our discretion, be deducted from any refund later given for the order.

Returns
In order to enquire about a return please contact us by clicking this link.

Products can be returned for any reason within 14 days of the initial purchase.
Faulty goods, or goods damaged before receipt by the customer, can be returned within 30 days of the initial purchase.
Any return postage costs will be paid by the customer.
Sealed product and accessories must be returned in their original packaging, undamaged and unopened. Products not returned in this condition will be refunded at 50% of the sale value. This does not apply to items being returned due to manufacturing faults or items received by the customer already damaged.

Cancellations / Order Amendments
You can cancel or amend any order before it has been dispatched, please contact us by clicking here or by emailing everything@fitegames.com to do so. Please note that alterations may result in a delay in dispatching your order. If your order has been already been dispatched, please follow our returns process.